SAM seamless network

We are looking for a Senior Technical Support Engineer to join us! 

On your day-to-day work, you will act as an escalation focal point for Customer Technical Support teams for Tier 1 Support, and Operations teams. Be responsible for performing deep investigations and solving complicated issues. 

Main Responsibilities: 

Acting as Tier2+3 support escalation team member, investigating, and solving customer and monitoring issues. 
Triage support tickets 
 Conducting root cause analysis 
Working closely with DevOps and Embedded teams in the R&D organization to resolve customer issues quickly and effectively.  
Prioritizing customer issues according to their business priority. 
Acting as the technical leader: mentoring fellow engineers and employing technical expertise in driving decisions. 
Identify support tools gaps, enhance needs, and propose solutions. 
Understanding business requirements and converting them into ticket/issue resolution. 
Requirements
At least 5 years of experience and relevant background in supporting Cloud/SaaS-based solutions. 
Deep understanding of the OSI Model (focusing on L1-L7) 
Proven scripting skills (i.e Shell-scripting, Python) 
Experience with SaaS applications. 
Excellent Understanding of APIs, using Postman or similar. 
Deep understanding Linux OS, Kernel,and user space, debugging Command & tools.
Analyzing data using tools like Grafana, Kibana, Wireshark 
Ability to communicate a negative answer (i.e. to a customer) effectively.
Outstanding communication skills in both Hebrew and English. 
Ability to write technical guides and explain technical concepts to a non-technical audience. 
Ability to learn a highly complex system in a short timeframe. 
Problems solving – understanding what the customer needs (not what he wants) and providing a good enough solution. 
Advantages

B.Sc. degree  
Proven scripting skills (i.e Shell-scripting, Python) 
Experience with Cloud WAF and CDN / Cyber Security background 
Technical certifications such as JNCIA/CCNA/DBA etc 

We’re looking for an experienced and independent Senior Automation Engineer to join us! 

This opportunity will provide you with challenging work and the ideal environment to develop your career and technical skills, while working with a team of talented professionals. 

You will join a dynamic team responsible for creating automation tools for our security SAAS solution. Your focus will be on improving and creating our automation infrastructure and automated tests for SAM products, including iOS/android apps, web services, and end-point agents. 

Requirements
4+ years of automation development experience
2+ years of Python development
Proven Linux experience (including bash scripting)
Familiarity with cloud environments (AWS)
Willingness to learn new technologies and exploit them to their optimal potential
Ability to develop test strategies
Mentoring and working with the Automation/QA team

Advantages

BS or MS degree in computer science, computer engineering, or other technical disciplines
Networking experience
Multi-disciplinary QA experience (mobile, web, hardware, REST)
Experience with load/stress tests
Experience with Relational and non-relational DBs
Any of the following technologies/skills/concepts: Jenkins, pytest, ELK, CI/CD